Grievance Redressal
If something has gone wrong, we want to know directly and quickly. Here is exactly how to reach us, and what happens after you do.
Write or call us directly
Grievance Emailadhyafin26@gmail.com
Grievance Contact Number+91 95631 36434
Postal AddressPradip Adhya, Adhya Invest Mantra, 370, Aishtala Garerbagan, Post Ranaghat, Dist. Nadia, West Bengal — 741201, India
We respond within2 working days for acknowledgement; 21 days for resolution, in line with AMFI guidance
Lodge a grievance online
You will receive a reference number immediately, and an acknowledgement within 2 working days.
How we handle a complaint
- You write in — using the online form above, by email, phone, or in person at our Ranaghat office, with your folio number, policy number or transaction reference if available.
- We acknowledge — within 2 working days, with a reference number for your complaint.
- We investigate — checking transaction records, correspondence and, where relevant, the concerned AMC, insurer or RTA.
- We respond — with a resolution or a clear explanation, normally within 21 days.
- You can escalate — if you are not satisfied, to the AMC/insurer directly, to AMFI, or to SEBI SCORES (details below).
Escalation matrix
| Level | Contact | When to use |
|---|---|---|
| Level 1 | Pradip Adhya / Partha Pratim Adhya, Adhya Invest Mantra — adhyafin26@gmail.com | First point of contact for any complaint |
| Level 2 | Investor Relations Officer of the concerned AMC / Insurer | If unresolved after 21 days, or the complaint concerns the AMC/insurer directly |
| Level 3 | AMFI — amfiindia.com | Complaints specific to mutual fund distribution conduct |
| Level 4 | SEBI SCORES — scores.sebi.gov.in | Unresolved grievances relating to securities markets, free of cost |
| Level 5 | SMART ODR Portal — smartodr.in | Online dispute resolution for securities market grievances |
Please do not send any payment, cheque or bank transfer to an individual employee account as part of resolving a complaint. All refunds, if applicable, are processed directly by the AMC, insurer or issuer to your registered bank account.
What we need from you
- Your full name and registered mobile number / email
- Folio number, policy number, or PAN, wherever applicable
- A short description of the issue and the date it occurred
- Any supporting documents (statements, screenshots, receipts)
See also our Complaints Data disclosure and Investor Charter.